A major national telecommunications provider sought to launch a qualified electronic trust services platform — enabling digital signatures, seals, timestamps, and validation of electronic documents, fully compliant with applicable eIDAS-equivalent regulation.
The initiative required navigating a complex intersection of regulatory requirements, vendor ecosystems, and enterprise-grade infrastructure.
Served as Project Manager with hands-on responsibility for regulatory alignment and documentation. This included direct engagement with the relevant regulatory body, structuring compliance documentation, and ensuring that all platform components met the required legal and technical standards for qualified trust service provider (QTSP) status.
The project presented three compounding challenges: a dense and evolving regulatory framework with no margin for interpretation error; coordination across multiple vendors with different delivery cadences and technical stacks; and the inherent complexity of building a platform where legal validity and technical execution had to move in lockstep.
The platform was successfully launched and is live in production. The organization received full regulatory accreditation as a qualified trust service provider — a prerequisite for legal validity of all services offered. The result is a commercially active, legally recognized digital trust infrastructure serving business clients across Serbia.